Delivery & Returns

A signature is required for all deliveries - please make sure that you are at home to receive the delivery or arrange delivery to a different address such as a work address.

Delivery 

UK Standard Delivery

It takes up to 15 working days to hand make your christening items and a further 2-7 working days for Royal Mail to deliver. Consequently you need to allow 22 working days for delivery.

We use Royal Mail 2nd Class Recorded Mail as our standard delivery option. Most customers will receive their parcel in 2 to 7 working days, however, this service may take longer as it does not have a guaranteed delivery timescale and cannot be tracked until the parcel has reached its destination. If your parcel has not reached you within 15 working days after dispatch, it can then be declared as lost in transit and a replacement sent or full refund issued.

Priority Service

Allow 6 working days to make your items and next working day to deliver by 7pm. Consequently you need to allow 7 working days for delivery.

Urgent Service

If you require an item urgently please contact us on 01933 411460 and we will do our best to accomodate you.

Overseas Service

All overseas delivery - £9.45 via Recorded Airmail

Total Order Value Delivery Type
UK Standard (average 2-7 working days)
UK 1 Day Express (next working day by 7pm)
Overseas
Up to £29.99
£3.45
£6.45
£9.45
£30+
FREE
£4.00
£9.45

Returns 

In the event that there is a problem with the goods, please contact us.

  • We must be informed of the problem with the order within 7 working days starting the day after delivery.
  • Look Mummy is not responsible for any additional costs as a result of a faulty product, unless prior consent is given in writing.
  • Products must be returned at your cost and in re-sale able condition.
  • This does not effect your statutory rights.